Marcos Monteiro de Souza

Pluralsight

Pluralsight is an American online education company that offers a variety of video and hands-on training courses for software developers, IT administrators, and creative professionals through its website. The company has 1,500+ expert authors, 1,700+ employees, is headquartered in Utah, and is trusted by 70% of the Fortune 500 companies, which represents more than 17,700 business accounts.

Senior Cloud DevOps Engineer

Full-time – Melbourne (remote), Australia [2020 - 2025]

• Recovered 80% of deprecated Cloud and DevOps hands-on labs, extending shelf life of hundreds of Linux Academy and A Cloud Guru interactive activities through systematic remediation, preventing content loss and maintaining catalog relevance
• Resolved 500+ critical content issues across cloud sandboxes, IaC templates (CloudFormation, Terraform, ARM), and practice exams, ensuring seamless learning experiences for Fortune 500 customers
• Earned CKA certification through company-wide challenge, receiving award for embodying continuous learning and Pluralsight mission
• Optimized content quality workflows using advanced analytical techniques and prompt engineering to analyze student feedback, generating actionable insights that improved course relevance
• Built comprehensive Confluence knowledge base documenting remediation best practices, accelerating team onboarding and standardizing quality processes

ME Bank

ME Bank is an Australian direct bank based in Melbourne, Victoria. ME Bank also has offices in Sydney, Brisbane, Adelaide, Perth, Hobart, Canberra, and Darwin. Industry super fund-owned bank, ME has a staff of 1,800 employees and has reported an underlying net profit after tax (NPAT) of AU$99.8 million for FY2019.

Cloud Engineer

Full-time – Melbourne (on-site), Australia [2017 - 2020]

• Reduced infrastructure deployment time from weeks to hours by implementing AWS CloudFormation templates for IAM, EC2, S3, VPC, RDS, Lambda, replacing manual processes with repeatable IaC patterns
• Accelerated CI/CD release velocity from hours to minutes through automated deployment approvals via Bitbucket, CodePipeline, and xMatters/Slack integration, improving governance without sacrificing speed
• Won "IT Quarterly Award 2018" for demonstrating ME Bank's "Have a swing" value, driving initiatives that accelerated results and exceeded expectations
• Secured SaaS connectivity by implementing PrivateLink endpoints for AppDynamics controllers, eliminating internet-exposed traffic and meeting compliance requirements
• Enabled data-driven performance insights by automating Control-M metrics collection and SQL database integration, powering custom reports for Enterprise Data team
• Resolved critical alert fatigue by engineering a CloudWatch Composite Alarm across redundant AWS Direct Connect links, eliminating 90%+ false positives
• Delivered highly available SFTP solution using CloudFormation for secure file transfers between on-premises and cloud, ensuring business continuity for critical data flows
• Eliminated manual "ClickOps" by templatizing Transit Gateway configurations with CloudFormation, reducing configuration drift across multi-account environments
• Reduced incident response time through AppDynamics dashboard creation and automated managerial reports with microservices performance indicators
• Conducted root-cause analysis for Level 2/3 incidents on 24x7 basis, implementing preventive measures that reduced recurring issues

IBM

IBM is an American multinational technology company with operations in over 170 countries. It has a staff of 380k employees and an annual turnover of US$79 billion. Decision Group is a strategic IBM business partner in Brazil and provides IT services in HR management, projects and consulting.

Support Analyst | Engagement Representative

Full-time – São Paulo (hybrid), Brazil [2015 - 2016]

• Deployed and supported Java-based enterprise applications hosted on WebSphere Application Server (WAS) across development, test, and production environments, managing system migrations from AIX to SUSE Linux Enterprise, changes, and incidents
• Created and maintained comprehensive documentation, manuals, and data flow/architecture diagrams for IT infrastructure components (databases, replicas, load balancers, web servers)
• Successfully implemented automated scripts to audit user and system accounts for log activity and disk space usage, generating weekly/quarterly email reports and eliminating repetitive tasks
• Was invited to be a backup leader, focal point and to lead team conferences, presenting figures, relevant facts, and aligning/distributing tasks. Also participated actively in Blue Community Call meetings, involving relevant departments, managers, customers, contractors, and product owners
• Wrote an essential Shell Script / UNIX commands guide, in order to provide training and to share experience with peers and developers. These training sessions improved the efficiency of the team, enabling workmates to use better approaches and more assertive techniques to tackle and troubleshoot issues

TIVIT

TIVIT is the leading Latin American technology solutions company and provides services to 35 countries around the world. It has a staff of 7k employees and an estimated annual turnover of US$5 million. Conquest One is a Brazilian company that provides staffing and IT outsourcing services through qualified professionals.

Senior Technical Support Analyst

Full-time – São Paulo (on-site), Brazil [2014 - 2015]

• Designed, implemented, and supported NetBackup and TSM backup/restore routines, ensuring optimal performance, SLAs, and data integrity
• Created an interactive menu that reduced troubleshooting time for over 1,000 virtual machines from hours to minutes, significantly increasing team productivity and accuracy
• Implemented a new functionality to load detailed information for VM backups on a custom analytics system, and fixed bugs in automatic reports, increasing accuracy and reliability of the platform, with positive feedback from leaders and peers

Santander Bank

Santander is the 5th largest commercial bank in Brazil by assets with a staff of over 50k employees and an annual turnover of US$23 billion. G&P and Coopersite are Brazilian IT outsourcing providers and Santander’s business partners. Produban is a Santander’s technology company which specializes in the continuous design and operation of IT infrastructures.

Production Analyst

Full-time – São Paulo (on-site), Brazil [2007 - 2014]

• Implemented and managed end-to-end backup and batch processing workflow orchestration using Avamar/TSM and BMC Control-M across Linux, UNIX, and Windows environments
• Established scripting standards for Bash, Ksh, DOS, and PowerShell, enabling technical teams to automate routines and manage large workloads more efficiently
• Engineered shell scripts to automate infrastructure tasks and monitor system performance
• Facilitated database cloning and refreshes using SAN and backup infrastructure, performed critical incident recoveries, and participated in data center disaster recovery drills to validate plans and test backup environments

IT Technician

Full-time – São Paulo (on-site), Brazil [2005 - 2007]

• In charge of computer and system operations, including the monitoring of data processing, service availability, wholesale banking batch processing, and data protection routines. Specialties: AIX, HP-UX, Windows, TSM, HP-Omniback, Legato, NTBackup, databases, TEC, MQ, HP-Openview, Control-M/EM
• Deployed changes to mission-critical production systems using in-house developed tools, collaborating with multiple teams
• Coordinated change and incident management, providing after-hours on-call support on a rostered basis
• Reported hardware issues to technicians and supervised data center access and maintenance activities
• Promoted to Production Analyst within the newly formed 'Production Planning & Control' department, focusing on distributed IT operations

Computer Operator

Full-time – São Paulo (on-site), Brazil [2001 - 2005]

• Responsible for technical operations, system monitoring, backup, and batch processing on distributed platforms across mainframes and mixed mid-range IT environments. Specialties: MVS, OS/390, Connect, RVS, XFB, NTBackup, HP-Omniback, shell script, HP-UX, Service Center
• Maintained accurate logs of system events, incidents, problem resolutions, and operational procedures
• Communicated effectively with other IT teams (e.g., network engineers, system administrators, application developers) regarding system status, issues, and planned maintenance
• Followed and updated operational documentation, policies, and procedures to ensure consistent and compliant operations
• Recognized for organizational skills and motivation, earning a promotion to IT Technician from Computer Operator